Terms of Service

1. Overview

Welcome to Grand Hues. By accessing or using our website and services, you agree to comply with these Terms of Service. These Terms govern your use of our website, purchases, and interactions with our services.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion where fraud, abuse, policy violations, or suspicious activity are suspected.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have legal parental consent.

• All information provided is accurate and current.

• You are authorized to use the selected payment method.

3. Product Information

We strive to ensure accurate product descriptions, ingredients, shades, specifications, and usage guidance. However:

• Product colors and finishes may appear differently depending on screen settings.

• Ingredient lists, packaging designs, or product formulations may be updated occasionally to reflect improvements or regulatory requirements. The current version on the product page or packaging shall prevail.

• Slight variations in size, weight, or color between batches are normal and do not constitute defects.

Grand Hues reserves the right to:

• Modify product information without notice.

• Limit purchase quantities.

• Discontinue products at any time.

4. Orders & Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

• Refuse or cancel orders.

• Verify billing/shipping details.

• Cancel high-risk or suspected fraudulent orders.

• Limit quantities per customer or household.

Orders may be canceled within 60 minutes of placement if processing has not started.

Once an order enters fulfillment or shipment preparation, cancellation requests may not be approved.

5. Pricing & Payment

All prices are displayed in USD unless otherwise stated.

Customers are responsible for:

• Applicable taxes.

• Import duties.

• Customs clearance fees.

• Currency conversion fees charged by banks/payment providers.

Grand Hues reserves the right to correct pricing errors or inaccurate information at any time.

6. Product Usage & Safety

Our products are intended for personal, cosmetic, and external use only, unless explicitly stated otherwise.

For safe and effective use, customers agree to:

• Perform a patch test before first use to check for potential allergic reactions.

• Follow all usage instructions, warnings, and expiration dates provided on packaging or product pages.

• Discontinue use immediately if irritation, rash, or discomfort occurs and consult a healthcare professional if symptoms persist.

• Keep products out of reach of children unless the product is specifically formulated and labeled for children.

Important safety notices:

• Cosmetics and personal care products are not intended to diagnose, treat, cure, or prevent any disease.

• Individual results may vary, and we do not guarantee specific outcomes.

• Improper use, storage (e.g., exposure to extreme temperatures), or failure to follow instructions voids all implied responsibilities.

Grand Hues shall not be held liable for adverse reactions resulting from individual allergies, misuse, or failure to follow safety guidelines.

7. Intellectual Property

All content on this website including:

• Images and swatches.

• Logos and branding.

• Product descriptions and formulations.

• Videos and tutorials.

• Store design and layout.

is owned or licensed by Grand Hues and may not be copied, reproduced, or distributed without written permission.

8. User Conduct

You agree not to:

• Commit fraud.

• Abuse promotions or discount codes.

• Use bots or scraping tools.

• Upload malicious code.

• Harass staff.

• Submit false claims or chargeback abuse.

Violation may result in:

• Order cancellation.

• Account suspension.

• Permanent banning.

• Legal action where applicable.

9. Limitation of Liability

To the fullest extent permitted by law, Grand Hues shall not be liable for:

• Indirect or consequential damages.

• Delayed deliveries or carrier issues.

• Allergic reactions or skin sensitivities (customers are responsible for checking ingredients and performing patch tests).

• Product misuse or improper storage.

• Injuries caused by failure to follow usage instructions.

• Lost profits or incidental damages.

Maximum liability shall not exceed the amount paid for the product in question.

10. Governing Law

These Terms shall be governed by applicable laws in the jurisdiction where Grand Hues operates.

11. Contact Information

Grand Hues
Email: support@grandhues.com