Shipping Policy

Processing Time

Orders are typically processed within:

1–3 business days

During holidays, promotions, or peak seasons, processing may require additional time. Pre-order items will have processing times clearly stated on the product page.

Shipping Time Estimates

United States: 5–10 business days 

Please note that delivery estimates are not guaranteed and are provided as a reference only.

Shipping Delays

Grand Hues is not responsible for delays caused by:

• Customs inspections and clearance procedures

• Carrier disruptions or service interruptions

• Severe weather conditions

• Political events or strikes

• Peak season congestion

• Incorrect or incomplete shipping addresses provided by the customer

• Natural disasters or other force majeure events

Incorrect Address Policy

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned to us due to:

• Incorrect or incomplete address

• Multiple failed delivery attempts

• Refused delivery

the customer may be responsible for:

• Re-shipping costs

• Return handling fees

• Any customs or brokerage fees incurred during return

We strongly recommend double-checking your shipping details before placing your order.

Lost or Stolen Packages

Once the tracking status shows "Delivered", Grand Hues is not liable for:

• Theft or missing parcels

• Delivery to incorrect locations caused by customer-provided address errors

• Packages left unattended at the delivery address

In such cases, customers should contact the carrier directly to file a claim. We are happy to assist with providing tracking details and shipping documentation upon request.

Customs, Duties & Import Taxes

International customers are responsible for all applicable fees imposed by their destination country, including:

• Import taxes

• VAT or GST

• Customs duties

• Brokerage or clearance fees

These fees are not included in product prices or shipping charges unless explicitly stated at checkout. Customs policies vary by country, and we recommend checking with your local customs office before placing an order.

Temperature-Sensitive & Fragile Products

For cosmetics and personal care items, please note:

• Products may be affected by extreme temperatures during transit. While we take care in packaging, we cannot guarantee condition upon delivery in severe weather conditions.

• Fragile items (e.g., pressed powders, glass bottles) are packed with protective materials. Minor cosmetic damage to packaging does not qualify for refund or replacement if the product itself remains intact and usable.

Delivery Refusal

Refusing delivery without prior approved authorization may result in:

• Return shipping fees

• Customs return charges imposed by the destination country

• Deductions from your refund to cover the above costs

If you wish to cancel or refuse a shipment, please contact us before the delivery attempt so we can assist accordingly.

Contact Information

If you have any questions about our shipping policy, please reach out to us:

Grand Hues
Email: support@grandhues.com